Securing your booking with us by payment of your deposit, constitutes affirmation that you have read, understood and agreed to the following terms and conditions. 

Please read this agreement carefully. Upon entering into this agreement, you the client agree to be bound by the terms within. 

These are the only terms and conditions upon which we will contract with you. No alteration or substitution to these Terms and Conditions shall be valid unless agreed in writing. 

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1. GENERAL 

1.1 Agreement of contract: The contracted client is the lead name on the invoice. For weddings, this has to be the bride and/or groom or Wedding Planner, however, a third party can make payment on your behalf. 

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1.2 Photographs:

Please be aware that we may liaise with your photographer to acquire any photographs which feature our work. We will also have images/video footage taken of our work and these images may be used for our portfolio, website and any marketing materials/collateral. Photos and video footage taken by us of your décor and/or flowers remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission in writing to do so. Photographer’s credits will only be displayed when provided as a watermark on the image. We take no responsibility for your photos being used in any way which is not permitted. 

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1.3 Service provision: 

i. Exquisite Klass do not share services with other companies. For example, if you are to use us for our full service, it is exclusively our team that will be providing the full decor.

ii. All services arranged directly by the client will be the responsibility of the client. Exquisite Klass will only be responsible for services undertaken by Exquisite Klass. 

1.4 Consultations & Venue visits:

We offer one face-to-face consultation free of charge. Additional requested meetings may incur a charge of £40 per appointment. 

We are available on email or phone if you wish to discuss your booking or make any changes to it up till the day of your event. 

 

1.5 Additional charges:

A £80 additional fee applies to the total value of all bookings on Bank Holiday Mondays, other public Holidays as well as late bookings (bookings made in under a month prior to the event). 

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1.6 Wedding Ceremony Decor:

We are happy to provide the ceremony décor and transfer items from here to the reception to save on cost. This however can only be done in the instance that the ceremony and reception are being held at the same venue. If your ceremony will take place at a separate location from your reception, we cannot guarantee to provide décor for both, on the same day. Please speak to us as soon as you can if this is the case for your wedding. 

 

1.7 Venue fees:

If your venue charges vendors and suppliers a fee, please note that we will pass on these charges to you as the client directly. 

1.8 Product expectation: Our services are limited to the specific items outlined on your invoice. 

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2. FLOWERS/ BALLOONS 

2.1 Deliveries:

Prices quoted for flowers on our price guide exclude the cost of delivery if your flowers are not being delivered to the same address as your ceremony (providing we are supplying your ceremony decor). 

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2.2 Availability & Variations:

We endeavour to meet requests for fresh flowers however we are subject to the natural seasons in which particular types may be available. This may have an impact on price and/or availability. Our design team will recommend alternatives in keeping with your colour scheme in such circumstances. When working with nature, there are no guarantees. We will do our absolute best to supply exactly what you order, however due to variances in the weather & seasonal availability of some flowers, we cannot guarantee availability, exact colours or shades. Should we need to substitute any flowers for you, we will select what we feel is the next best option. 

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2.3. Flower conditions:

Fresh flowers are prone to wilt prematurely in hot weather; every effort will be made to maintain the quality of the flowers but this cannot be guaranteed for the duration of your event. 

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2.4 BALLOON SAFETY:

Please Note that where our balloons are inflated with helium gas - for the safety and wellbeing of your guests, we suggest that the gas is not inhaled directly, and that no attempts are made to syphon it off. 

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3. SET UP 

3.1 Required setting up time:

We may require a minimum duration of 5 hours to set up the venue decor. This may be more, depending on the nature of the décor and the number of guests. The exact time required will be confirmed during the final consultation. If the time constraints given for setting up are extremely limited, depending on your décor requirements, additional staff may need to brought in to ensure a timely turnaround. This may incur an additional charge. 

 

3.2 Set up conditions:

Where an installation and set up service has been requested, it is the clients responsibility to ensure that the venue is ready at the times stated. Failure to comply can result in further charges or abandonment. 

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3.3 Point of contact:

It is expected that the client will provide details (name and telephone number) for a point of contact for the duration of the set up/clear up. This is in the event of difficulties with access at the venue or set up on the day. You will need to ensure the nominated individual is available and so ideally should not be a part of the bridal party if your event is a wedding. 

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3.4 Cutlery, crockery & glassware:

Exquisite Klass do not take responsibility for the setup of crockery, glassware or cutlery. Please arrange for this to be dealt with by your catering company or another provider. 

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3.5 Favours & stationery:

We will not take responsibility for the setup of favours and stationery that we have not provided if this can infringe upon the time required for setup. 

 

3.6 Guest interference during set up:

Guests are to be instructed not to enter any rooms being decorated before the agreed time. It is the client’s responsibility to ensure there is a representative at the venue to communicate this to guests and usher them to an appropriate location. In the event of our staff having to manage

your guests, it is at the client’s risk that either there is a delay in the venue being ready. 

 

3.7 Stacking and un-stacking of chairs & tables:

It will be necessary for the venue providers to un-stack or put out chairs or tables. Please note that this does not apply to chairs that we provide. We will take full responsibility for the stacking and un-stacking of the chairs we provide. 

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3.8 Chair covers: 

i. You must arrange with the venue to have the correct amount of chairs available for us to dress. We will only cover the chairs that have been put out for us. We are unable to leave any spare covers/sashes. 

ii. If an event includes a ceremony, it must be checked with the venue if they supply the extra chairs for registrars. Many venues will have four chairs at the front and will need an extra two covers and sashes for this if chair covers and sashes are being used. 

 

3.9 Furniture:

If you are using the same function room for both your Ceremony and Reception, you will need to arrange with the venue or catering company for the setup of the furniture after the ceremony. We are unable to wait until the ceremony is finished to dress the tables unless pre-arranged with us which will incur additional charges. 

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3.10 Outdoor conditions:

We cannot accept responsibility for any of our items that are used outside should they be damaged, soiled or affected by weather conditions after we have left them e.g. aisle runners becoming extremely wet or soiled. Swagging & draping are intended as temporary constructions, therefore severe weather conditions, wind and rain, may affect the completed look if used outdoors. 

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3.11 Punctuality and timing:

We allow 30 minutes on either side of any given time, to allow for good/bad traffic and any delays we may come across. If we are going to be earlier or later than 30 minutes either side of your scheduled delivery time, we will be in contact with you or your event coordinator as soon as possible to give you an estimated time of arrival. 

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3.12 Replacement of hired items:

We will endeavour to supply the specific items requested, however we reserve the right to substitute an appropriate alternative where necessary.

 

3.13 Delivery and collection: 

i. We will make every effort when delivering the décor items and/or furniture to park our vehicle/s without contravening parking restrictions. If where we are required to deliver falls outside this category (i.e. red routes, double yellow lines, resident’s parking, etc) and a penalty charge is incurred, this will be payable by the client. 

ii Delivery and collection: Delivery and collection charges ONLY cover step free access. Venues with no step free access might incur additional costs. 

iii Delivery and collection charges are exclusive of congestion or toll charges. These are added to the cost of delivery if it falls within the applicable times. 

 

4. CLEAR UP 

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4.1 We may require a minimum of 2 hours to clear up and pack away after an event. If this cannot be accommodated by your venue, please inform us as soon as possible. 

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4.2 We will arrive at 11pm to begin the packing away process. This will always be carried out with complete discretion. If for any reason we are required to arrive later than this, an additional charge may be incurred. 

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4.3 All charger plates hired must be returned to us reasonably clean. Please note that charger plates cannot be used as dinner plates. If there is excessive food on the charger plates, we would expect that the catering company would take responsibility for cleaning these plates 

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4.4 Stock damage: 

i Standard laundering of hired items is included in all of our prices, which include stains from food and drinks and light scuff marks from shoes. We consider these stains as part of an event. However, if upon inspection after your event we find that irreversible damage through mistreatment has been caused to our hired items for example rips, footprints, evidence of guests drawing on the linen, cigarette burns, candle wax and excessive food and drink stains etc. this will result in the cost being deducted from the refundable security deposit or us issuing the lead contact an invoice to replace the damaged stock. 

ii Severe damage of hired goods will be charged at full replacement value.

iii Substitute items will not be accepted and all damaged items will still remain the property of Exquisite Klass. 

4.5 If your venue requires that all rubbish is taken off site after the wedding or event, please inform us as the removal of large quantities of rubbish may incur an additional charge. 

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5. PAYMENT 

5.1 Deposit payment to secure booking: 

A non-refundable £100 deposit will be taken to process your booking. Where either a full styling service or centrepiece display has been arranged. This is considered to be your Security Deposit and secures your booking with Exquisite Klass, it is held as a retention for Exquisite Klass. Should you only be hiring linen, the deposit will be £50 which is taken from your total invoice amount. In the event that any of the Terms and Conditions are not adhered to, deductions will be made from the deposit to cover expenses or time. The deposit, in full or part as appropriate is refunded within 10 working days after your Event. 

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5.2 Payment Options: 

Your booking is guaranteed as soon as we receive your £50 or £100 deposit payment. After booking with Exquisite Klass 50% of the total fee is required within 6 weeks of securing your booking. If however we do not receive this within the 6 weeks, your booking will be cancelled and the date will become available again. In the instance of a cancellation.

You do have the option of paying your initial 50% payment in monthly installments. The agreed amounts will need to be agreed with us via email. If you miss two monthly installment payments, you will be expected to pay the money due as a lump sum amount should you wish to retain our services. In this instance should you fail to pay your lump sum amount, Exquisite Klass reserve the right to cancel your booking. All monies paid up to this point will remain non-refundable. 

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5.3 All monies paid are completely non-refundable. 

5.4 Payment of your deposit is deemed as you having read, understood and accepted the terms and conditions of our services. Please do not hesitate to contact us if you would like clarification on any of the items.

5.5 Invoices & receipts: Invoices and confirmation of receipt for payments will always be sent via email. 

5.6 Balance payment: The full balance is due at least 2 months prior to your event date and an invoice will be sent in advance of this date, (if for any reason you do not receive an invoice please contact us). If payment is not received by this time, we will assume our services are no longer required and we reserve the right to offer your date to another client. 

5.7 Amendments: Significant changes may change the quote/invoice you originally obtained. Absolutely no deletions are permitted within 1 month of your event date. Please bear in mind that once the invoice or any installments have been paid we are unable to offer any refunds for unwanted services. Items can be added on as long as they are in stock. 

Once your initial invoice has been sent, you can make changes up to one month prior to your event date. We allow deductions up to the value of 10% of your overall invoice value. 

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5.8 Cancellations:

Bookings are transferable to another date within the same year as the original booking (subject to our availability). In the event of a cancellation, all payments made remain ours. Cancellations within 1 month of the event date remain payable in full. A minimum of 1 months’ notice is required. 

For any bookings postponed, kindly note that prices will be subject to change and a new quote will need to be reissued. 

Exquisite Klass reserve the right to cancel the booking in the following conditions: · If the venue is closed on the day of the event due to circumstances beyond our control. 

· If it might unduly prejudice the reputation of Exquisite Klass if the client does not comply with any of the conditions to be complied with which are set out herein. · In the event of exceptional circumstances due to forces of nature such as earthquakes, flooding or extreme bad weather conditions such as snow or ice that may jeopardise the safety of our staff. 

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Covid-19 

Should the pandemic affect your event due to lockdowns, Tiers or number changes due to social distancing etc. Exquisite Klass will be flexible as possible in accommodating the changes required. Where possible we will simply reschedule to another date, without extra costs (excluding bank holidays). We will wear masks and gloves where required (esp indoors) and as a matter of course and best interest, all stock is sanitised both before and immediately following every event.

 

5.9 Refunds:

Once the invoice and any installments have been paid, refunds will not be issued. Cancellation will result in the forfeit of the deposit and any money paid prior to the event. No refunds or credits will be issued for any items that are unused.

5.10 Accepted payments: Payments can be made via paypal to info@exquisiteklass.com  (when prearranged) but prefered via bank transfer. 

5.11 Refundable security deposit: If any of our items are damaged, misplaced or taken during your event by you or your guests, the cost of this will be deducted from your £100.00 refundable security deposit where applicable.

5.12 Please allow for up to 10 working days for the return of the security deposit after the event. 

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6. PRIVACY 

Your booking, event date, contact details (address, phone, email), & credit/debit card details will be treated with complete privacy. We will not speak with any media representative or release any information unless you give us consent to do so. 

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7. COMPLAINTS 

The Client should first raise any complaints with Exquisite Klass in writing within 21 days from the date of the event. 

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8. INSURANCE 

Exquisite Klass has full public liability insurance. 

*We reserve the right to change these Policies, Terms & Conditions at any time without notice. These Policies, Terms and Conditions will always be current, and override any prior Policies, Terms & Conditions provided in any other form. No alteration or substitution to these Terms and Conditions shall be valid unless agreed in writing. 

Please read this agreement carefully, upon entering into this agreement, you the client agree to be bound by the terms within. 

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